Terms of service
Last updated: Sep 18, 2026
Welcome to Keanis (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website [keanis.co.uk] (the “Site”) and your purchase of products from us. By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully before using our Site.
If you do not agree to these Terms, you should not use our Site or purchase any products.
1. About Us
Keanis Limited, Registered office:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Showroom (by appointment only):
5th Flr, 13 Grosvenor Gardens, London, SW1W 0BD
Email: hello@keanis.co.uk
Whatsapp/call: +44 7572 400380
We design and sell fine jewelry made with lab-grown diamonds and gemstones.
2. Use of the Website
You agree to use our Site only for lawful purposes and in a way that does not infringe upon the rights of others or restrict anyone else’s use and enjoyment of the Site.
You must not:
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Misuse the Site by knowingly introducing viruses or other malicious material;
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Attempt to gain unauthorized access to the Site or our servers;
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Copy or reproduce any content (text, images, or designs) without our written consent.
3. Products and Availability
We make every effort to display product images and descriptions accurately. However, colors, sizes, and images may vary slightly due to screen settings or natural variations in gemstones.
All products are subject to availability. If a product you ordered is unavailable, we will notify you promptly and offer an alternative or refund.
4. Pricing and Payment
All prices are shown in GBP (£) and include UK VAT where applicable.
We reserve the right to change prices at any time without notice (but not after you’ve placed an order).
Payments are securely processed through Shopify Payments and other approved payment gateways. We do not store or have access to your full payment details.
5. Orders and Acceptance
When you place an order, you will receive an automatic email acknowledging it. This does not mean your order has been accepted.
A contract between you and Keanis is formed only when we send you a shipping confirmation email.
We may refuse or cancel an order if:
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The product is unavailable;
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Payment is not authorized; or
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There is an error in product or pricing information.
6. Shipping and Delivery
We deliver to the UK and selected international destinations.
Estimated delivery times are provided at checkout, but they are not guaranteed.
Shipping fees, delivery options, and timeframes are shown at checkout.
You are responsible for providing accurate delivery details — we cannot be held liable for delays or losses due to incorrect addresses.
7. Returns and Exchanges
We want you to love your jewelry. If you are not completely satisfied, you may return eligible items within 30 days of receiving your order.
To be eligible for a return:
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The item must be unworn, undamaged, and in its original packaging.
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Custom-made or personalized pieces cannot be returned unless faulty.
Please contact us at hello@keanis.co.uk before returning any item.
Refunds will be issued to your original payment method once the item is received and inspected.
8. Quality Guarantee & Lifetime Aftercare
Every Keanis piece is carefully inspected before collection or dispatch. If you believe your jewellery has a defect in its materials or craftsmanship, please contact us at hello@keanis.co.uk with your order details and information about the issue within 30 days of receipt under our 30-Day Quality Guarantee. We may request that the item is returned to us for professional assessment.
Where a manufacturing fault is confirmed, we will provide the appropriate remedy in accordance with your statutory rights.
We also provide Lifetime Aftercare for Keanis jewellery, giving our clients continued access to cleaning, inspections, maintenance and repair services. Some aftercare services are complimentary, while others are available at preferential client rates. Where a charge applies, this will always be confirmed before any work begins.
Normal wear and tear, accidental damage, loss, misuse or damage resulting from third-party repairs or alterations are not considered manufacturing defects, although we may still be able to assist through our Lifetime Aftercare service.
Full details of our aftercare services, eligibility and applicable charges can be found on our Quality Guarantee & Lifetime Aftercare page.
9. Intellectual Property
All content on this Site — including text, images, designs, logos, and product descriptions — is the property of Keanis Ltd or its licensors.
You may not copy, distribute, or use any part of this Site for commercial purposes without our prior written permission.
10. Limitation of Liability
Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
To the fullest extent permitted by law, Keanis will not be liable for:
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Any loss of profit, revenue, or data;
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Indirect or consequential losses; or
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Any damages arising from your use (or inability to use) the Site or products purchased.
11. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your personal information.
12. Governing Law
These Terms and any disputes arising from them are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices or for legal reasons.
The updated Terms will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have any questions about these Terms, please contact us:
📍 Keanis Limited,Registered office
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
📍Showroom (by appointment only):
5th Flr, 13 Grosvenor Gardens, London, SW1W 0BD, United Kingdom